Quality Administration Coordinator


Company Information

With its headquarters located in Auckland New Zealand, Fonterra is a Cooperative owned by almost 11,000 New Zealand dairy farmers and is the world’s leading exporter of dairy products.
The European office of Fonterra Europe, Middle East & Africa (EMEA) is based in Amsterdam, Netherlands and employs a diverse and international team within the following key business teams: Management & HR, Finance, Sales, Operations, Commodities, Paediatric Nutrition, Quality Assurance, Technical & Development and Marketing.
For the QA and Regulatory Affairs department in Amsterdam (Europe, Russia and Africa) we are looking for a Quality Administration Officer.

Function Description

The Quality Administration coordinator is a supporting role to the QA team.
You will be acting on 3 main subjects:
Customer Questionnaires

  • Supporting QA team by coordinating customer questionnaires, completing customer questionnaires and maintain contact with (internal) customers
  • Validate questionnaires and document all communications
  • Collaborate with cross-functional departments to understand customer needs
  • Validate and capture customer questionnaires in order to guarantee document traceability

Complaints management

  • Supply support on complaints for EU sourced products, keep files up to date and handle all administration
  • Supporting QA team by analysing complaints, coordinate and capture all communications
  • Coordinate and administrate the complaints log ensuring strong ownership and delivery within the team
  • Support QA Specialists by engaging with the suppliers, where required, related to results/testing and root cause
  • Support the Sales team, SOE’s and Sourcing with the QA, T & FS Manager in management of Quality complaints to ensure that complaints are minimized and resolved and quality levels are maintained in the most efficientand cost effective manner

Quality and Compliance

  • Supply support to QA specialists with regard to specification comparison in order to obtain capability check
  • Handle customer inquiries on product specifications and support sales by document supplying
  • Participate in improvement projects and quality assurance projects
  • Profile

    • HBO, Food technology or Voeding en Dietetiek or equal
    • If you are just graduated you are welcome to apply (junior position)
    • English and Dutch mandatory (spoken and written)
    • Teamplayer
    • Strong eye for detail
    • Strong documentation and computer skills (excel and word)


    Looking for a starting position in a very dynamic and international environment?
    This maybe the job for you!
    We offer a 6 month contract. Starting date a.s.a.p.

Interested in this job?